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Resources

Seek Understanding

Understand and appreciate how your employees are experiencing your company today and identify your greatest risks and opportunities. 

Seek Understanding

Understand and appreciate how your employees are experiencing your company today and identify your greatest risks and opportunities.

Why Experience Matters

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Engagement surveys tell you how people feel about their relationship with you. Experience surveys tell you why.  

The Ultimate Listening Session Script

Ever wonder how to get the most helpful insight from a listening session?  

Skip the guess work with our Ultimate Listening Session Script 

The Waymakers Talent Experience Survey

The Waymakers Talent Experience Survey (WTES)© is a uniquely designed, research-based insights tool that facilitates a deeper understanding of the employee experience, illuminates actionable opportunities for improvement and predicts talent outcomes that are most aligned with workforce sustainability.   

Connect with us to learn how The Waymakers Talent Experience Survey can give you the insight you need to lead with clarity and confidence.

Take responsibility

Own your outcomes and lead competently and confidently. 

Take Responsibility

Own your outcomes and lead competently and confidently.

What is a Waymaker?

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A Waymaker is someone with power and position who opens doors, removes barriers, and provides access to those who need it most.

The Waymakers Book

The Waymakers not only makes a compelling case for change. It also teaches you how to facilitate that change. Once you’ve read it, you’ll understand why the question is not “what” drives equity and inclusion, but “who.”

Interested in ordering books for a group or event?

The Waymaker Principles

The five principles that guide every Waymaker. Download this reference to remind you of the many ways you can make a way every day.

The Waymakers Manifesto

An inspired call to action. 
Order a canvas print of The Waymakers Manifesto.  

Build relationships

Connect and collaborate to open doors to opportunity for all people.

Build Relationships

Connect and collaborate to open doors to opportunity for all people.

The Building Bridges Model

Confidently facilitate meaningful conversations across boundaries to build trust and support collaboration. 

Get the comprehensive guide to building bridges across difference.

Managing the Dialogue

Understand the four types of contributors in any emotionally charged discussion so you can respond accordingly. 

 

The confident contributor is a person with high openness and high knowledge of the subject.  They have done their own research and have at least a fundamental grasp on the topic.  They will often engage with both humility and transparency because they realize they are on a  learning journey. Their comments are often instructive and insightful. Amplify these voices to  further the conversation.  

 

Inelegant curiosity is exactly that and describes those who are open to learning but have low  knowledge of the subject. They may ask questions that make them sound awkward or ill-informed (because they are). Reward the openness that gives way to inelegant curiosity  because most people are in this quadrant, and many are attempting to become more  knowledgeable about topics they’ve not had to think much about.  

 

Misguided conjecture is a term we coined to explain the contributions of people who feel  confident in their assertions about a topic but have already made up their minds about it.  Their opinions are often incomplete or biased. When facilitating, you can ask questions to  better understand where they’re coming from while inviting them to think more critically  and broadly about their positions.  

 

Disrespectful disruptors are people who don’t know much about the topic and don’t want to.  They may resent being in the conversation In the first place and intend to dismiss or disregard  others’ needs or concerns. In these cases, diffuse the negative energy and, if that doesn’t work,  dismiss the individual or risk compromising your purpose and the psychological safety of  others in the space. 

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